Shipping/Return

Returned Goods Policy

Material may not be returned without our prior authorization. We will give full credit for merchandise returned due to defects, subject to the terms of the manufacturer's warranty. We will also issue full credit for errors by us provided your request is made within seven days (7) of your receipt of the merchandise or up to 30 days from the time of purchase.

Returns due to customer error or change in requirements will be subject to a 35% restocking charge; outbound freight originally billed to the customer is not refundable. Return freight charges are covered by the customer seeking refund. We reserve the right to refuse return authorization for made-to-order custom manufactured fixtures. Return authorization may be requested emailing evan@thelightsource.co. We reserve the right to refuse unauthorized returns. It is our desire to make you order perfect for your needs, these are simply guidelines, contact us for arrangements.

Freight Claims

All shipments are made FOB shipping point. In the event of loss or damage to a shipment, you must note any shortages or damages on the delivery receipt, and then request the delivering carrier to make an inspection. A claim must then be filed on the carrier without delay. Claims for concealed loss or damage must also be filed with the carrier immediately upon discovery. While we do not assume any responsibility for freight claims, we will provide reasonable assistance to help you bring about settlement with the transportation company.